AtHoc & Emergency Notification


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AtHoc Support

Grafenwoehr/Vilseck

  • Location Tower Barracks, Bldg. 500

  • Phone: DSN 526-3006, CIV 09641-70-526-3006

  • Technical Support: DSN 867-3365, CIV 0800-184-4939

  • Hours of operation: Mon.—Fri. 8 a.m.—5 p.m., Closed U.S. federal holidays

  • Email

Hohenfels

  • Technical Support: DSN 867-3365, CIV 0800-184-4939

  • Hours of operation: Mon.—Fri. 8 a.m.—5 p.m., Closed U.S. federal holidays

  • Email

Garmisch

  • Technical Support: DSN 867-3365, CIV 0800-184-4939

  • Hours of operation: Mon.—Fri. 8 a.m.—5 p.m., Closed U.S. federal holidays

  • Email

Resources

AtHoc Setup Guide

What is AtHoc?

  • The AtHoc mass-warning notification system sends registered users emergency warnings and other critical information, such as hazardous road conditions, reporting delays, and base closures due to severe weather. The notifications are mostly local, but may also be theater-wide.

    The system notifies users in several ways: as a pop-up on their workstation computer, an email to work and home addresses, a text message to their cell phone, and a voicemail to their work, home and cell phones. There is also a smartphone AtHoc application.

    Keep your information up to date. If you move to a new office or get a new personal cell number, make sure to go into AtHoc and provide your current information. AtHoc is effective in reaching community members with critical messages in real time, but its success depends on users’ input.

Who Must Register?

  • AtHoc is NOT optional - it is a Headquarters Department of the Army (HQDA) requirement to be a registered user.

    All U.S. and non-U.S. military, civilian (all categories) and contractor personnel whose normal place of duty is on an Army garrison, installation, community, forward site and/or facility must register in AtHoc.

Registration Procedures for Servicemembers, DOD Civilians & Contractors

  • STEP 1: From your work computer, look for the AtHoc icon, a purple globe, on the taskbar in the lower right corner of the screen.

  • STEP 2: Scroll slowly over the icon to make sure the installation location is correct. The tag should read 'USAG Bavaria MWN [powered by AtHoc] from all USAG Bavaria locations.

  • STEP 3: Right click on the AtHoc icon and select Access Self-Service from the pop-up menu.

  • STEP 4: Select the My Profile tab and update your basic information—first and last name, building number and organization.

  • STEP 5: Scroll down to the Numbers section and enter your work phone and email. If you have a government issued mobile phone, enter that number under Phone-Mobile and Text Messaging. You also have the option of entering a home phone and email address, and if you don’t have a government issued mobile phone, a personal cell number as well.

    This is important: Enter all phone numbers as if dialed from the United States, starting with 01149. For example, a work number in Grafenwoehr would look like this: 011499641837226. When you enter your full phone number, you will receive a message that reads “Input format is not valid. Accept as is!” Click on “Accept as is!” Do not enter DSN numbers. If you are not sure about prefixes for your installation, see the USAG Bavaria Phonebook.

  • STEP 6: Save.

Registration for Family Members & Retirees

  • Family members of U.S. and non-U.S. military, civilian and contractor personnel whose normal place of duty is on an Army garrison or in an Army facility can also be registered in AtHoc. To register, sponsoring personnel should go to the AtHoc self-registration page and include their family contact information. Be sure to save all input and changes.

    Retirees can be registered and deregistered in AtHoc through their garrison retiree activity council or similar agency.

Guests & AtHoc

  • Guests, visitors and other potentially impacted personnl can register for AtHoc alerts through the visiting organization. This does not include delivery and short-term (less than 24 hours) visiting personnel.

    If you're unable to register, you can still follow alerts. During severe weather or emergencies, please follow the USAG Bavaria Facebook page, tune in to AFN Bavaria, or call the automated hotline at DSN 475-ROAD (6623), CIV 09641-83-ROAD (6623).

AtHoc Mobile App Registration Procedures (iOS & Android)

  • STEP 1: Download the AtHoc Notifier app from the Apple or Google store.

  • STEP 2: When the download is complete, open the application and enter the email address associated with your USAG Bavaria MWNS account. This will always be the official DOD email account of the sponsor. Do not use personal email accounts as the app will not work.

  • STEP 3: When the download is complete, open the application and enter the email address associated with your USAG Bavaria MWNS account.

  • STEP 4: AtHoc will send a verification email to confirm your address. From the email, click Verify Now.

  • STEP 5: Return to the application and add the USAG Bavaria MWN organization code. For all of USAG Bavaria sites use: usa-bavaria.