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AtHoc Setup Guide

What is AtHoc?

  • The AtHoc mass-warning notification system sends registered users emergency warnings and other critical information, such as hazardous road conditions, reporting delays, and base closures due to severe weather. The notifications are mostly local, but may also be theater-wide.

    The system notifies users in several ways: as a pop-up on their workstation computer, an email to work and home addresses, a text message to their cell phone, and a voicemail to their work, home and cell phones. There is also a smartphone AtHoc application.

    Keep your information up to date. If you move to a new office or get a new personal cell number, make sure to go into AtHoc and provide your current information. AtHoc is effective in reaching community members with critical messages in real time, but its success depends on users’ input.

Who Must Register?

  • AtHoc is NOT optional - it is a Headquarters Department of the Army (HQDA) requirement to be a registered user.

    All U.S. and non-U.S. military, civilian (all categories) and contractor personnel whose normal place of duty is on an Army garrison, installation, community, forward site and/or facility must register in AtHoc.

Registration Procedures for Servicemembers, DOD Civilians & Contractors

  • STEP 1: From your work computer, look for the AtHoc icon, a purple globe, on the taskbar in the lower right corner of the screen.

  • STEP 2: Scroll slowly over the icon to make sure the installation location is correct. The tag should read “Army AtHoc Europe [powered by AtHoc]” from all USAG Bavaria locations.

  • STEP 3: Right click on the AtHoc icon and select Access Self-Service from the pop-up menu.

  • STEP 4: Complete all fields with an asterisk. Off-duty contact information must be provided. If you do not routinely use a government computer to receive email, then provide your personal email in the work email field. This implies that you have a smart device that you receive email on.

  • STEP 5: Enter all phone numbers as if dialed from the United States, starting with 01149. For example, a work number in Grafenwoehr would look like this: 011499641837226. You may also use stateside provided numbers that you are using in Germany (i.e. MajicJack and Vonage). When finished entering all information – select the SAVE button! If you are not sure about prefixes for your installation, see the USAG Bavaria Phonebook.

Registration for Family Members & Retirees

  • Family members of U.S. and non-U.S. military, civilian and contractor personnel whose normal place of duty is on an Army garrison or in an Army facility can also be registered in AtHoc. To register, sponsors should add family member data on the AtHoc self-registration page in the additional fields that have been provided. This is very important for family members that are also MWR employees as they are not usually provided a CAC.

    Retirees can be registered and deregistered in AtHoc through their garrison retiree activity council or similar agency.

Guests & AtHoc

  • If you're unable to register, you can still follow alerts. During severe weather or emergencies, please follow the USAG Bavaria Facebook page, tune in to AFN Bavaria, or call the automated hotline at DSN 475-ROAD (6623), CIV 09641-83-ROAD (6623).